What is a Utility Connection Service? | Moving Made Simple

It's stressful, packing and unpacking, and trying to figure out how to fit your couch through yet another doorway. Then there is the hassle of ensuring that electricity, gas, and internet connections are ready at your new place without being left in the dark or without Wi-Fi for days. 

That’s where utility connection services come in. If you’ve heard of them but aren’t quite sure what they do or whether they’re worth it, this guide is for you. We’ll cover everything you need to know, including the benefits, how they work, and whether it’s a good match for your move. 

What Is a Utility Connection Service? 

A utility connection service acts as a middleman between you and utility providers. Instead of you calling around to set up electricity, gas, internet, or even pay-TV, a connection service takes care of it for you. 

Many connection services allow you to: 

• Compare plans for electricity, gas, NBN, and more. 
• Choose the best plan for your needs and kickstart the switching process in one place. 
• Book multiple services in a single step, saving hours of phone calls and paperwork. 

Some even go beyond utilities and can help you organize removals, get home insurance, or access exclusive deals. The goal is to simplify your move so you can focus on unpacking instead of juggling endless logistics. 

Why Use a Utility Connection Service? 

Utility connection services aren’t mandatory—you can always set up your utilities on your own. But they offer plenty of advantages that can make your move smoother and less stressful. 

Benefits of Using a Utility Connection Service 

• Save Time 

Instead of calling multiple energy and internet providers, you can handle everything in one go. Some services even bundle all your utilities into a single process, significantly reducing the hassle. 

• Convenience 

From comparing plans to setting up connections, everything is managed for you. Your utility connection is often arranged within 24–48 hours, making it quick and easy. 

Disclaimer: Timeframes for connection may vary depending on your location, provider availability, and specific circumstances 

• Cost-Free Service 

Most utility connection services are free to use. Providers pay the service a commission for connecting you to one of their plans, so you don’t have to worry about extra charges. 

• Compare Plans in One Place 

Many connection services offer tools to compare options for electricity, gas, and internet. This makes it easier to find a plan that fits your budget and usage needs. 

• Less Stress During a Move 

Moving is already a lot to handle. A connection service lets you skip straight to having your utilities connected, without worrying about handling every little detail. 

Downsides to Keep in Mind 

While utility connection services have their perks, there are a few things to consider: 

• Limited Choices: Some services work with specific providers, meaning you might not see every available plan. 
• Disconnection Steps: Certain services only set up new utilities, so you may need to contact your current providers separately to disconnect previous accounts. 
• Cost Transparency: While convenient, some plans available through connection services might be higher-priced if there’s a commission involved. 

Tip: If you want the absolute best deal, it’s worth checking plans independently as well to ensure you’re happy with your choice. 

How Does a Utility Connection Service Work? 

The process of using a utility connection service is designed to be straightforward, efficient, and stress-free. 

Here’s how it typically works: 

Step 1: Provide Your Details 

Start by sharing information about your new home, such as the address, move-in date, and which utilities you need (e.g., electricity, gas, internet). 

Step 2: Compare Plans 

The service will show you options from multiple utility providers. This allows you to compare prices, features, and contract terms (e.g., month-to-month vs. fixed contracts) and pick the one that fits you best. 

Step 3: Approve the Connections 

Once you’ve chosen your preferred plans, the connection service will handle setting up your electricity, gas, or other utilities. With many services, this can be done online in just a few clicks. 

Step 4: Confirm and Move-In 

Your utilities are seamlessly connected before (or on) your move-in date, saving you from the dreaded “first night without electricity” situation. 

Top 10 Internet Providers in Australia

When Should You Use a Utility Connection Service? 

Wondering if a utility connection service is right for you? Here are some scenarios when it’s especially helpful: 

• Busy Professionals: If you're balancing a hectic work schedule with moving arrangements, a utility service takes a load off your plate. 
• First-Time Renters or Homebuyers: If it’s your first move, figuring out which utility providers to contact can feel overwhelming. Connection services guide you through the process with minimal effort. 
• Short on Time: Anyone crunched for time (or patience) during a move can benefit from the efficiency of these services. 
• Need Multiple Utilities Connected: If you’re setting up electricity, gas, and internet in one go, a single service can save hours of time-consuming legwork. 

Are Utility Connection Services Free? 

Yes, in most cases, utility connection services are completely free for consumers. These services earn a commission from the utility providers they partner with, which doesn’t affect your bill.  

However, keep in mind: 

• Connection services may not display every provider available in your area. 
• Some services prioritize plans from their partner providers, which might limit your visibility of all potential options. 

To ensure you’re exploring the full range of plans, consider cross-checking the service’s suggestions with an independent comparison tool, such as the Australian Energy Regulator’s Energy Made Easy site for all states (excluding Victoria) or Victorian Energy Compare for plans specific to Victoria. 

Is a Utility Connection Service Worth It? 

If time, convenience, and skipping endless provider phone calls appeal to you, then a utility connection service can feel like a lifesaver during a move. While it’s worth double-checking that you’re getting competitive rates, the simplicity these services bring often outweighs the minor limitations. 

Whether you’re renting your first apartment or moving from Brisbane to Melbourne for work, utility connection services help ensure that your home feels like home—fully powered and connected—right when you need it. 

Take the Stress Out of Your Next Move 

Moving doesn’t have to mean scrambling to sort out your utilities at the last-minute. By using a utility connection service, you can simplify the entire process and enjoy a smoother transition into your new space. 

Want to explore your options? Start comparing utility plans today with Econnex from available panel of providers and discover how simple moving can really be. 

Disclaimer: The content provided is for informational purposes only and is based on publicly available information. While efforts are made to ensure accuracy, readers should verify all details with energy providers or distributors.