Get To Know More Who Is My Energy Distributor |Econnex

Get To Know More About Your Distributor

Get to know more about your distributor

Get to know more: Who is my Energy Distributor?

You are very much familiar who your energy retailer is – they’re the ones you deal with, quarterly or monthly for you not to receive an “electricity disconnection notice”. On the previous article www.econnex.com.au/distributors, you learned the main purpose of the Electricity Distributor. But, do you know who your Electricity Distributor is? And, what is the importance of knowing it? As you continue reading, we will answer the questions which are been circling in your mind before that, let’s explore these facts about energy distributors.

Quick Facts

  • Energy retailers buy electricity and gas from distributors before reselling it to customers at a higher price.
  • Energy distributor owns and maintains energy infrastructures such as power lines, poles, pipes and meters.
  • Distributor’s transmission charges can make up as much as 50% of your total electricity bill which collected by energy retailers on their behalf.
  • Energy retailer’s rates and charges rely on energy distributors. It means the higher it is the higher your energy bills.


Why is it important to know who my Electricity Distributor is?


Your assigned energy distributor in your area is the first point of contact if something goes wrong e.g you encountered electricity faults, leaks or power outage. As distributors own all electricity infrastructure they must be the one to come out and fix it – not the energy retailer.

To keep their consumers updated and prepare when might expect a blackout, Energy Distributors regularly announce the schedule of network maintenance on their websites. They also provide a contact number in case of emergency related to energy, so it’s a good idea to know them.


Who is my Electricity Distributor?



Victoria (VIC)
DistributorServed areaContact No.
ElectricityPowercor AustraliaWestern suburbs of Melbourne and western Victoria132 412

132 206

SP Ausnet ServicesOuter northern and eastern suburbs and eastern Victoria

131 799

1300 360 795

United Energy DistributionEast and south-east Melbourne and the Mornington Peninsula132 099

1300 131 689

CitipowerMelbourne city and inner suburbs

131 280

1300 301 101

JemenaNorthern and south-western, north-western suburbs

1300 131 871

13 16 26

GasAustralian Gas NetworksAll parts of VIC1800 898 220
Multinet GasMelbourne’s inner eastern suburbs and outer Eastern Suburbs, the Yarra Ranges, and South Gippsland

1300 887 501

132 691

AusNet ServicesOuter northern and eastern suburbs and eastern Victoria1300 360 795


South Australia

South Australia (SA)
DistributorServed areaContact No.
ElectricitySA Power NetworksAll parts of SA

131 366

131 261

GasAustralian Gas NetworksAll parts of SA1800 898 220



Queensland (QLD)
DistributorServed areaContact No.
ElectricityEnergexSouth East QLD (Brisbane, Gold Coast, Sunshine Coast)

136 262

131 962

131 253

ErgonThe northern part of QLD, Country and regional QLD

132 296

131 046

1300 135 210

GasAll gas EnergyToowoomba, Oakey, Brisbane area (south of the Brisbane River) and the Gold Coast (extending into northern NSW)1300 763 106

07 3215 6600

Australia Gas NetworkAll parts of QLD1800 898 220


New South Wales

New South Wales (NSW)
DistributorServed areaContact No.
ElectricityEndeavour EnergyWestern Sydney, Blue Mountains, Southern Highlands and Illawarra areas of NSW131 003

133 718

Essential EnergyCountry & regional NSW, southern regional QLD132 080

132 391

AusgridSydney and surrounds, the Central Coast and Hunter regions of New South Wales, Inner, northern & eastern metropolitan13 13 88

13 15 35

GasJemena Gas NetworkSydney, Newcastle, the Central Coast and Wollongong, parts of country NSW, Central West, Central Tablelands, South Western, Southern Tablelands, Riverina and Southern Highlands regions1800 676 300

132 771

131 909

(02) 6761 552

Central Ranges SystemTamworth131 909

1300 137 078

Wagga Wagga Gas Distribution NetworkWagga Wagga


Other States: Australian Capital Territory
Australian Capital Territory (ACT)
DistributorServed areaContact No.


Evo energyAll parts of the ACT131 093

132 386

131 909

132 386

Note: Essential Energy also serves some part of ACT while ActewAGL provided some remote gas distribution. 





Served area

Contact No.



All parts of Tas

132 004

1300 137 008


Tas Gas Networks

All parts of Tas

180 2111

1800 770 018


Northern Territory (NT)

Northern Territory (NT)


Served area

Contact No.


Power and Water Corporation

All parts of NT


Australian Gas Networks

All parts of NT

1800 898 220


Western Australia

Western Australia (WA)


Served area

Contact No.


Western Power

South West Interconnected System

13 13 51

Horizon Power

Rural Western Australia

13 23 51


WA gas consumers should refer to Public Utilities Office, the Economic Regulation Authority of Western Australia, or the Energy Ombudsman Western Australia for any energy-related concerns.


Make sure that you have the updated contact number of your distributor. Phone numbers provided in this article might change in anytime. You can always check your distributor’s official website. Stay informed!


Source: Australian Energy Regulator Website


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