How Long Does It Take to Get Connected to the NBN?

Switching to the National Broadband Network (NBN) is exciting for many Australians. It offers faster and more reliable internet. But, many wonder, "How long does it take to get connected to the NBN?" The answer varies based on your location, the NBN technology type, and your premises' readiness. 

On average, setting up a new NBN connection takes about ten working days. This is if your premises is NBN-ready. The time can change based on the NBN technology and technician availability in your area. Internet service providers like Telstra and Optus manage the setup of your NBN service by coordinating with NBN Co. This includes scheduling technician visits and activating your connection. Connection times can vary depending on the ISP's processing times and the availability of NBN Co technicians. 

Key Takeaways 

• NBN connection time typically takes around ten working days from the time of order, depending on technology type and premises readiness. 
• Different NBN technologies have varying setup processes and timeframes, ranging from Fibre to the Premises (FTTP) to Sky Muster satellite connections. 
• Internet service providers are responsible for connecting premises to the NBN technology equipment, which can affect wait times based on technician availability. 
• Switching NBN providers may result in no downtime if the technology remains the same, but switching connection types (e.g., ADSL to NBN) can involve a full setup process. 
• Alternative options like mobile broadband and home wireless can provide immediate connectivity while waiting for NBN installation. 

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Understanding the NBN Connection Process 

Getting connected to the National Broadband Network (NBN) has several steps. From ordering to installation, knowing the NBN order process and NBN connection steps helps. This way, you can smoothly navigate and understand what's happening. 

Ordering Your NBN Service 

The first step is to pick an Internet Service Provider (ISP) and a plan that fits your needs. Your ISP will work with NBN Co to start the connection. If you're moving your phone number, it might take 5-6 days extra. 

For new homes with NBN Fibre to the Premises (FTTP), a setup process starts 3 weeks before the home is ready. This includes installing inside wiring, which takes about an hour. The time for outside work depends on the setup needed. 

NBN Installation Timeframes 

The time it takes to activate your NBN service depends on several factors, including the type of connection and whether additional equipment is required. Here’s what you can expect: 

• Technician Visits: 

Required for installations needing new cabling, trenching, or infrastructure upgrades, which may delay activation. 

• Equipment Delivery: 

If a Network Termination Device (NTD) or Network Connection Device (NCD) is needed, delivery typically takes 5-7 business days in metro areas, but may take longer in regional and remote locations. 

• Standard Installation Times: 

Premises with existing fibre infrastructure: Installation can take 2-4 hours. 

Premises without existing infrastructure: Installation may take up to 8 hours, depending on complexity. 

• Non-Standard Installations: 

Complex setups, including trenching for new fibre or resolving cabling issues, can take weeks or longer. 

• Overall Timeframe for Activation:  

Most NBN installations and activations are completed within 2-20 business days, but timeframes may vary based on the provider, location, and specific requirements. 

A Standard Installation Includes:

For rental properties or shared buildings, you might need permission from the landlord or body corporate before starting. 

After finishing the NBN connection steps, you can start using your devices. You can connect via Ethernet or Wi-Fi. But, Wi-Fi might not work for all services. You can use powerline networking adapters instead. Any wiring inside the home needs a registered installer. 

Remember to check if your back-to-base alarm works with your service provider. Not all systems are compatible with the NBN. 

Factors Affecting NBN Connection Time 

The time it takes to connect to the NBN can change based on several factors. Knowing these can help you guess how long it will take and get ready. 

NBN Technology Type 

The NBN technology in your area is key to connection time. There are seven main types: FTTP, FTTB, FTTC, FTTN, HFC, Fixed Wireless, and Sky Muster satellite. Each has its own setup needs, affecting connection speed. 

Premises Readiness 

How ready your home is for NBN setup is important. If extra work is needed, like installing a box or running cable, it can take longer. Sometimes, a technician must visit to check and do the needed work before finishing the connection. 

Technician Availability 

How easy it is to get a technician can also affect your connection time. When there's a lot of demand, like when a new NBN tech is introduced, wait times can be longer. Your internet provider will try to schedule your install based on when a technician is free in your area. 

To make your connection faster, pick a reliable internet provider. Make sure your home is ready for the install. And, quickly solve any problems that come up during the setup. Knowing what affects NBN connection time helps you plan better and manage your expectations. 

NBN Connection Time by Technology Type 

The time it takes to connect to the NBN changes based on the technology used. Here's a look at the average connection times for each NBN technology: 

FTTP connection times can vary a lot. This is because some installations are more complex and can take up to 4 weeks. FTTC installations are quicker since the fibre is already near your home. 

FTTN activation might need a technician visit. This can make the connection time longer. HFC setup times can be longer if a technician is needed to install a cable from the street to your home. Fixed wireless installations often take more time because of the need for a roof-mounted antenna and clear line of sight to the nearest tower. 

It's important to note that these are average timeframes, and your actual connection time may vary based on factors such as technician availability and premises readiness. 

The National Broadband Network (NBN) rollout in Australia has progressed as follows: 

Mid-2017: The rollout was approximately halfway complete.  

2018: The network was scheduled to be three-quarters complete by this time.  

2020: The entire NBN network rollout was set to be finished, aiming to provide high-speed internet for all Australians. 

Source - nbnco 

What to Expect During Your NBN Installation?

When you're ready to connect to the National Broadband Network (NBN), it's important to know what to expect. Understanding the installation process and what your NBN technician will do can make things smoother. Preparing for their visit and knowing the steps of the NBN setup ensures a hassle-free in-home installation. 

Preparing for the Technician's Visit 

To get ready for your NBN technician's visit, make sure: 

• Someone over 18 is there during the installation 
• The area is safe and easy to get to 
• You know where you want the NBN equipment installed 

Your NBN will give you a 4-hour window for the appointment of technician. This can be from 8am-12pm or 1pm-5pm. Being available during this time is key to avoiding delays in your NBN setup. 

Installation Process 

During the in-home installation, your NBN technician will: 

1. Install the needed NBN equipment, like the NBN utility box and modem 
2. Connect the equipment to your phone line or install a new line if needed 
3. Check the connection to make sure your NBN setup is working right 

The installation usually takes 2-4 hours. This depends on how complex your NBN setup is and the type of NBN technology being used. 

After the NBN technician finishes the installation, it might take up to 24 hours for your service to start. Your internet service provider will send you an SMS within three business days to let you know if your service is active. 

On average, NBN installations in urban areas take about 18-21 days. Rural areas might take a bit longer, around 24-27 days. 

Remember, sometimes extra charges can apply. For example, there's a $300 NBN Co New Development Charge for new buildings or dwellings. 

Troubleshooting NBN Connection Delays 

Experiencing NBN connection issues or delays? It's key to know why they happen and how to fix them. By being proactive and working with your internet service provider, you can reduce NBN delays. This ensures a smooth connection process. 

Common Reasons for Delays 

Several factors can cause NBN connection delays. These include: 

• Technician availability and scheduling conflicts 
• Complex installations needing extra work or equipment 
• Premises access issues or missed appointments 
• Network outages or infrastructure problems 
• Missing or faulty equipment 

Recent data shows over 90% of NBN connection complaints are fixed with help from internet service providers. But, in rural areas, delays can be longer due to satellite delivery needs. 

Contacting Your Internet Service Provider 

If you face NBN delays or connection issues, contact your internet service provider first. They will work with NBN Co to solve the problem. Before calling, have this info ready: 

• Your account number or customer reference number 
• The address where the NBN connection is being installed 
• Details about the issue you're experiencing 

Your provider might suggest troubleshooting steps. These include: 

Remember, retail service providers like Telstra, Optus, and Aussie Broadband handle most NBN issues. But NBN Co may step in for property damage or technician problems. 

Minimizing NBN Connection Time 

Many Australians want to get connected to the NBN quickly. The rollout is expected to be halfway done by mid-2017 and fully done by 2020. It's important to make the connection process smooth and efficient. 

Choosing the Ideal Internet Service Provider 

Choosing a good NBN provider is key to a quick connection. Look for providers known for fast installations and great customer service. Providers that focus on quick processes and timely appointments are the best. 

When picking an NBN provider, consider: 

• Availability in your area 
• Speed tiers offered 
• Installation timeframes 
• Customer support quality 

Ensuring Premises Readiness 

To speed up your NBN connection, make sure your place is ready. You'll need a compatible modem and any needed wiring. Remember, standard installations cover up to 60 meters from the street to the NBN Utility Box and 40 meters from there to your Connection Box. 

Here's how to prepare for NBN: 

1. Check if your devices are compatible 
2. Get any extra wiring you need 
3. Clear a path for the cables 
4. Update your contact info with your provider 

Keep in mind, NBN appointments can take longer in busy areas. To avoid delays, make sure someone is home during the 2-hour appointment window. 

Source - nbnco 

By picking the ideal NBN provider and preparing your place, you can cut down your connection time. This means you can enjoy fast, reliable internet sooner. 

Alternatives to Consider While Waiting for NBN 

Waiting for NBN can be frustrating, especially if you need internet for work or daily life. Luckily, there are temporary internet solutions to keep you connected. Mobile broadband and home wireless are two popular options. 

Mobile Broadband 

Mobile broadband uses the mobile network for internet access. With 4G and 5G coverage in Australia, it's a quick and easy solution. Here are some key points: 

• 4G mobile broadband offers speeds up to 25Mbps, good for basic needs. 
• 5G mobile broadband, available in some areas, starts at 50Mbps and can go near gigabit speeds. 
• It's portable and easy to set up with a SIM card and modem. 
• Plans have capped data, making it great for those who need internet on the go. 

Home Wireless 

Home wireless uses the mobile network but is designed for home use with more data. Here are some factors to consider: 

• Home wireless plans have larger data allowances, perfect for households. 
• Speeds vary by provider and location, with 4G home wireless reaching up to 25Mbps. 
• 5G home wireless, where available, offers speeds starting at 50Mbps, with potential for near gigabit speeds. 

When choosing between mobile broadband and home wireless, think about your data needs, budget, and coverage in your area. Compare plans from available NBN providers in the market. 

Disclaimer: The information provided above is for reference purposes only and may vary depending on the service provider, location, and availability. Prices and specifications are subject to change, and additional fees (e.g., setup fees) may apply. Ensure to review the terms and conditions of the selected plan before committing. 

Conclusion 

The time it takes to get connected to the NBN in Australia can vary. It depends on the NBN technology, how ready your premises are, and when a technician can come. For example, FTTP installations can take 5-20 business days, while Fixed Wireless can be faster, taking just 2 days with your own modem. 

FTTN and FTTC installations usually take 5 to 10 business days. This is if you use a SpinTel modem or if you're transferring a number. 

To make the wait for NBN shorter, it helps to know the process well. Choose a good internet service provider and make sure your place is ready for the installation. This means clearing the way for technicians and getting permission from landlords if needed. 

Also, talk to the technicians about where to put the NBN equipment. The installation involves setting up a modem and NBN box. You might also need a new phone line or router. After that, the connection is tested thoroughly. 

While waiting for NBN, you can use mobile broadband or home wireless for internet. By 2023, there were 8.56 million active NBN connections in Australia. ISPs offer different response times, like 4, 8, or 12 hours for repairs. (Source – statista) 

To find an ideal NBN plans, compare providers like Econnex. Look at the service quality and cost to make the ideal choice for you. 

FAQ

How long does it typically take to get connected to the NBN? 

It usually takes about ten working days to get connected to the NBN. But, this can change based on the technology and location. 

What is the NBN connection process? 

First, you order your NBN service through a provider. They then work with the NBN to set up your service. The time it takes can vary from a few days to weeks, depending on several factors. 

How do the different NBN technology types affect connection times? 

The NBN has seven technology types, each with its own setup needs. For example, FTTB connections are often quicker. But, Fixed Wireless and Sky Muster satellite installations take longer. 

What should I do to prepare for the NBN technician's visit? 

Make sure someone over 18 is there and the area is safe and accessible. The technician will install the necessary equipment and test the connection. This usually takes 2-4 hours, depending on the setup. 

What are some common reasons for NBN connection delays? 

Delays can happen due to technician availability, complex setups, or access issues. If you're facing delays, contact your provider. They can help resolve the issue and give you a new timeline. 

How can I minimize my NBN connection time? 

Choose a reliable provider known for quick installations. Make sure your premises are ready with the ideal modem and wiring. Keep your contact info up to date and be ready for the technician to avoid delays. 

What can I do for internet access while waiting for my NBN connection? 

You can use mobile broadband or home wireless solutions for internet access. Mobile broadband is quick to set up with a SIM card and modem. Home wireless offers more data for home use. . 

Where can I find the best NBN plans and expert advice? 

For NBN plans and advices, check out Econnex. They have a variety of plans for different needs and budgets. Their team can help you through the connection process for a smooth transition. 

Disclaimer - The information provided in this blog is for general guidance and based on publicly available data from NBN Co and internet service providers as of Jan'25. Connection timeframes, speeds, and costs may vary based on individual circumstances, provider policies, and location. Readers are encouraged to confirm specific details with their chosen provider. For unresolved issues, consumers can contact the Telecommunications Industry Ombudsman (TIO). 

Source - Data is derived from general market trends and publicly available information about temporary internet plans in Australia. For up-to-date and specific information, refer to provider websites or a reliable comparison platform.