Compare Powershop energy plans

Powershop is an energy retailer that supplies electricity (and gas in some areas) and allows customers manage bills using its app and online tools.

Helpful to know:

• Availability depends on your address and distributor area.
• Plan documents like Basic
• Plan Information Documents and Energy Fact Sheets are provided by Powershop and are available via its plans and pricing pages.

Powershop supplies electricity. Gas is not available as a standalone service and may only be offered when bundled with an electricity plan, depending on your location.

Why it varies:

• Bundled gas availability depends on your address, local network, and eligibility at the time you apply.

In most cases, switching retailers does not interrupt your electricity supply because the poles and wires stay the same. (Until you have due payment)

What usually happens:

• Your new retailer coordinates the switch with the market operator and distributor.
• You continue using the same physical network, so supply typically continues as normal.

Many electricity switches are completed within 3–4 business days, but the timing can vary depending on your meter type and your circumstances.

Common factors that affect timing:

• Whether your electricity meter is smart/remote-capable (often faster)
• Whether you’re switching retailers at the same address (usually simpler than moving)

What about switching gas providers?

Gas switching usually works a little differently. In many cases, your gas retailer change takes effect on the next scheduled meter read, rather than within a few business days.

If you enter a market retail contract, you typically get a cooling-off period (often 10 business days), but this can vary by state and contract type.

Tip for the page:

Plan documents such as the Basic Plan Information Document and Energy Fact Sheet usually restate key contract terms, including cooling-off rights.

Powerpacks are discounted bundles you can purchase to cover some or all of your energy usage for a period, helping you manage costs across your billing cycle.

How it generally works:

• Powerpacks are purchased through the Powershop app or online experience.
• Powerpacks are applied against your usage, then your account is reviewed for the relevant period.

Electricity rates are usually made up of a daily supply charge plus usage charges, and they can vary by tariff, meter type, and time of use.

What to look for in plan details:

• Supply charge (daily fixed amount)
• Usage rates (per kWh), which may include peak, off-peak, or time-of-use pricing
• Any controlled load or demand-based charges (where applicable)

Yes. Energy prices can change, and retailers are generally required to provide notice before price changes take effect. The notice period and rules depend on your contract and applicable regulations.

Good practice:

• Check the latest rate documents and compare them with your current bill details.

Powershop supports common payment methods like BPAY, credit card, and direct debit, and may also support Centrepay for eligible customers.

Extra detail:

• Some contracts require a nominated payment method (for example, card or direct debit)
• Payment options can vary by customer circumstances.

Powershop offers hardship support and payment assistance options, which may include flexible payment arrangements and referrals to financial counselling services.

What you can do:

• Contact Powershop’s payment support team directly.
• Ask about payment options like Centrepay (where eligible).

Energy concessions and rebates are state-based, and eligibility depends on your location and whether you meet the relevant criteria.

Common steps:

• Check your state’s eligibility rules.
• Add or update your concession details on your Powershop account (Powershop provides instructions by state).
• For SA residents, concessions are handled through ConcessionsSA processes.

A feed-in tariff is the rate paid for excess electricity your solar system exports back to the grid. Powershop offers solar feed-in tariff options, subject to location and plan availability.

Important context:

• In Victoria, minimum feed-in tariffs are no longer set by the regulator from 1 July 2025, so retailer rates may change.
• Feed-in tariff rates vary by retailer and location.
• Customers should check the latest rate documents for current feed-in tariff details

Connection, disconnection, and certain meter service fees can apply. These are often pass-through charges set by distributors or metering coordinators.

Examples of when fees may apply:

• Move-in or move-out services outside a standard meter reading cycle
• Manual vs remote connection or disconnection (varies by meter capability)

Yes, Powershop provides a self-read option in some situations to help ensure bills reflect actual usage.

Helpful to know:

Self-reads can be useful around move-in or move-out, or if you’ve requested a bill review. Availability depends on your meter type and local network rules.

You can contact Powershop directly first, and if it’s not resolved you can escalate to your state’s Energy and Water Ombudsman.

Direct contact:

• Powershop contact details are listed on their contact page.
• Their dispute resolution policy outlines how complaints are handled.

Escalation option:

• Ombudsman services are free and independent (state-based).

If someone at your property relies on approved life support equipment, you should register this with your energy retailer. Registration helps ensure additional protections and communications apply.

What to do:

• Follow Powershop’s life support registration guidance and keep your contact details up to date.
• Maintain a backup plan for outages, particularly for critical equipment