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Telstra is Australia’s largest telecommunications company, providing a wide range of services including NBN internet, mobile, home phone, business internet, and entertainment bundles. With its long-standing reputation and infrastructure reach, Telstra is often considered a full-service provider catering to both metro and regional users.

Their NBN plans are available across all standard speed tiers and include features like unlimited data, optional entertainment bundles, and smart modems with 4G backup.

Want to compare Telstra with other leading providers? Check out our Top 10 Internet Providers in Australia.

Telstra offers a wide range of NBN plans, including:

• NBN25 – Basic plan for light users
• NBN50 – Great for most households with regular HD streaming and browsing
• NBN100 – Ideal for families and households with multiple users
• NBN500 – High-speed tier, available in select locations
• NBN750 – Premium high-speed tier, available in select locations
• NBN250/NBN1000 – Available in select locations

Each plan includes unlimited data and comes with a Telstra Smart Modem that switches to 4G if your NBN goes down, ensuring minimal disruption.

Not sure what speed you need? Read our guide on What’s a Good Internet Speed in Australia.

Telstra includes the Telstra Smart Modem 4 (or equivalent eligible model) with many NBN and Home Internet plans. The modem supports dual-band Wi-Fi (and Wi-Fi 7 on Smart Modem 4) and features built-in mobile network backup using 4G or 5G, where available. If your home internet connection has an outage and you’re in mobile coverage, the modem may automatically switch to Telstra’s mobile network (speeds capped at 25/5 Mbps for backup). On eligible plans, there are no upfront modem costs but a return-or-fee condition applies if you cancel or change your plan within 24 months.

Want to explore other providers that include modems? See our guide on Modem-Inclusive NBN Plans.

Yes, Telstra offers NBN and mobile services across most of Australia wherever NBN is available, including regional and remote areas. Telstra’s infrastructure covers more locations than many other providers, and their NBN service uses the standard NBN network available at your premises. 

New to NBN? Understand the technology behind it with our article: What is NBN. 

Yes. Telstra is one of the few providers that offers entertainment bundles, including:

• Telstra TV (for streaming access)
• Kayo and BINGE subscriptions
• Home phone line rental
• Mobile data sharing between Telstra internet and mobile plans

Bundling can offer added convenience and may provide discounts across services.

Telstra offers extensive customer support through:

• Telstra stores across Australia
• The MyTelstra app for account management, troubleshooting, and payments

They also have specialist support for business users and regional communities.

Telstra may be a good fit if:

• You need reliable internet in a metro or regional area
• You value 4G backup included in modems
• You want to bundle mobile and streaming services
• You’re looking for a big-brand provider with a long history

If your main priority is low monthly costs, there may be more affordable providers available.

Explore your options with our Top 10 Internet Providers in Australia for a broader perspective.

Telstra generally offers month-to-month NBN plans, allowing customers the flexibility to cancel at any time. However, if you received a modem at no upfront cost and choose to cancel within 24 months, a modem repayment fee may apply. 

It’s recommended to review the Critical Information Summary (CIS) for full details on contract terms and any associated charges.