Credit Guide

Econnex Comparison is a business name of CIMET Sales Pty Ltd ABN 72 620 395 726 (CIMET), which provides comparison services on a range of credit products under Australian Credit Licence 546701. This Credit Guide helps you understand the services that we provide and provides important information in relation to how we get paid and how you can make a complaint.

Our Service

CIMET allows you to compare and apply for credit products from a range of lenders.

In providing this service it is important to note that CIMET does not provide credit or credit assistance, including suggesting you apply for a product, increase your credit limit, or remain in a credit product. CIMET does not take into account your objectives or financial situation and is not making any suggestion or recommendation to you about a particular credit product and if necessary, we recommend you seek professional advice before applying for a particular financial product. Nor are we making a representation that you are eligible for a particular product. If you choose to apply for a particular product through our comparison website, you will be dealing with your chosen product provider.

We provide general comparative information in relation to a range of products but do not compare all brands and products within the market. Prior to selecting a product, we recommend you read the product provider's terms and conditions and product information prior to making an application.

Fees payable by you

We do not charge you for making an application via the CIMET platform. You may however be required to pay any product provider fees and charges. Please refer to the product terms and conditions.

Remuneration

CIMET is remunerated when you successfully apply for a product. Our remuneration may vary depending on the product provider and the product you apply for. We do not prioritise products on our platform in any way and the products displayed are based on the user preferences.

We do not have any volume-based remuneration or volume-based arrangements.

Commissions Payable

We may source referrals from a range of sources including websites and may pay a commission for the referral. These referral fees are generally small in value.

Internal Dispute resolution

We welcome your feedback on the service we provide. If you do have any concerns, please contact us using the details below and provide us with full details of your complaint and how you would like us to resolve the matter. You will need to provide us with your contact information so we can respond. Our complaint resolution process provides further information as to what to expect and how we will respond to your complaint.

If you wish to make a complaint you may contact us at the following;

Customer Complaints

Level 18/570 George Street

Sydney NSW 2000

Alternatively, email us at [email protected]

External dispute resolution

If you are not satisfied with the outcome of your complaint, you may contact our external dispute resolution scheme;

Australian Financial Complaints Authority (AFCA)

Telephone: 1800 931 678

Email: [email protected]

Post: Australian Financial Complaints Authority

GPO Box 3

Melbourne VIC 3001

Website: www.afca.org.au